Handy information for you.

We want to make sure we’ve crossed all the t’s. If you still have questions, give us a call.

Frequently Asked Questions

1. What is the difference between a lens and a louver?

To put it simply, a lens is a solid, light-transmitting material. They come in several different patterns and even colors. In contrast, a louver lets light pass through open cells. They are not solid. Cells can have straight blades or parabolic blades. You can see most of these options under the “Lenses and Louvers” tab on our site by clicking here.

2. What is the difference between polycarbonate and acrylic?

Polycarbonate – UV Stabilized

  • Is a superior engineering plastic material used for extreme requirements.
  • UV-stabilized to ensure a long life.
  • Has high continuous working temperature of up to 257°F (125°C) even under extreme environmental conditions which allows the installation of lamps with a high wattage.
  • Has high impact resistance and durability to remain even at subzero temperatures (down to -40°C).

Acrylic – Absolutely UV Resistant

  • Is a material with unsurpassed resistance to weathering and aging.
  • Has an exceptional brilliance which does not diminish even after prolonged use thanks to an optimum surface hardness.
  • Acrylic lamp housings are highly competitive particularly with modern light sources where the maximum working temperature does not exceed 194°F (90°C).
3. What is different about your LED products? What sets them apart?

Our LED products are an alternative to the big names that everyone else sells. If you want to stand out in the crowd and offer your customers an efficient, cost-effective fixture, then we’re the ones to call.  We’ll help you find the best fixture for your particular application. You can see all our LED options here.

4. Do you provide lighting layouts?

Yes! You can work with your sales person to get the optimal layout and fixture for your unique project.

5. Do your products qualify for rebates? / How do I get a rebate?

Yes, we have products that qualify for rebates. You know your local rebates best so let us know which rebate you’re looking to receive and we’ll help you find the right product to do the job.

6. Why can't I order directly from you? / Can I order direct? / Can I order from you? / How do I become a distributor for you?

We appreciate all the business we get. However, we only sell through distribution. Our customers work hard for us so we return the favor by respecting the supply chain. If you are not a distributor, you can contact a qualified electric supply near you and mention that you are interested in a product from Louvers International. If you are an electrical supplier, but are not yet one of our customers and would like to be, please contact us to determine your eligibility. If you are eligible, we will send you a credit application. You can purchase from us even if other branches of your company already purchase from us, but you do not.

7. Do you accept credit cards as forms of payment?

Yes. We accept Visa, Mastercard, American Express and Discover. (Please see FAQ #6 for who we sell to.)

8. Do you have a minimum?

We try to not have any minimums. There are some items that require minimums, occasionally. Most stock items do not have a minimum. If there is a minimum, you will be informed at the time of quoting.

9. What if I only need a couple of fixtures?

We can handle small and large orders ranging from a few sockets or tube guards to a truckload of louvers or LED fixtures.

10. What is freight allowed? / Do you have a freight allowed?

This depends on the project and where the material is coming from. It’s always best to ask your sales representative during the quoting process.

11. What are your lead times?

We have many items in stock that can ship out or be picked up within a day or two. Items that need to be cut down typically take 3 to 5 business days. Please allow us 2 to 3 weeks for custom items such as certain wrap lenses or drop dishes. Most LED fixtures have a 2 to 3 week lead time. Please keep in mind that large quantities may require more time. Your lead time will be provided to you at time of quote.

12. Can we pick up same day? / Can items ship same day? / Can we expedite an order?

Yes, some items may be picked up the same day as an order is placed. Please check ahead of time to make sure that we can accommodate your request. Certain items may also ship the same day they are ordered. In both cases, it will depend on the time of day, quantity needed, availability of the product, and current order load. Some orders may be expedited and a rush fee may be applied. Please contact your sales representative to get complete information and explore the options for your order.

13. Where do you ship to?

We ship to all 50 states within the United States. We also ship to other countries. Out of country shipments take a little extra attention, but we will do our best to accommodate.

14. How do I track an order? / How do I get an update on my order?

If your order is shipping via UPS or FedEx, the person who originally requested the quote or the person who placed the order will typically receive an automatic e-mail once it has shipped. If the order is shipping on a truck, your sales representative will e-mail you the tracking information. If you need an update on your order, feel free to give us a call. Don’t forget that you can always refer back to the lead time that was given to you at the time of quoting.

15. What do I do if my shipment arrived damaged?

We always recommend and strongly encourage you to inspect material upon arrival and before the delivery driver has left. Please see our Shipping Policy here.

16. Do you take returns?

We can take returns on some materials, depending on the situation. We cannot take returns on custom items, as they are one-of-a-kind. If it is a stock item or something we can re-sell, we will happily create a Returned Goods Authorization (RGA) for you. There will, most likely, be a certain percentage re-stocking fee associated to cover the labor it takes to add something back into our inventory. We only accept returns if the material is in resalable condition. Please see our Conditions of Sale here.

17. What should I do with a defective ballast?

If you have purchased a product from us and the ballast is defective, please fill out a factory form and submit it directly to the e-mail address provided on the form.

18. Who is Blake?

You may have received one of our friendly promotional emails from Blake and are wondering who this new guy is. He is our company’s president’s Maltese Poodle. Blake, our canine friend, keeps us company every day here at Louvers. So don’t be afraid to reply to his email. One of us here will help him write an email reply back to you.